Shipping policy
Shipping Policy
Welcome to DirectHelperStore! We are dedicated to providing fast, reliable, and affordable shipping to help you get the products you need every day. Below are the details of our shipping policy:
Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed after 3 PM or on weekends/holidays will be processed on the next business day.
Shipping Rates and Delivery Times
We offer the following shipping options:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [3-7 business days] | Free for orders above $50, $5 for orders below |
| Expedited Shipping | [1-3 business days] | $12.99 |
| International Shipping | [7-14 business days] | Calculated at checkout |
Note: Delivery times are estimated and may vary depending on carrier availability, weather conditions, or other unforeseen factors.
Order Tracking
- After your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order status directly through our website or on the carrier’s website.
Shipping Restrictions
- DirectHelperStore currently ships to United States.
- Certain products may have restrictions based on destination, size, or regulatory guidelines.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately at directhelperstore@gmail.com, and we will assist you in filing a claim with the carrier.
- We are not responsible for lost or damaged items once they are marked as "delivered" by the carrier.
Address Issues
- Please ensure your shipping address is correct. We cannot change or redirect an order once it’s been shipped. If you notice an error, contact us as soon as possible to avoid delays.
Contact Us
For any questions regarding shipping, feel free to reach out to our support team:
- Email: directhelperstore@gmail.com
Thank you for shopping with DirectHelperStore – we're here to help make your everyday life easier!