Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at directhelperstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at directhelperstore@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at directhelperstore@gmail.com.

At DirectHelperStore, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 15 days of the delivery date.
  • The item must be unused, in its original packaging, and in the same condition you received it.
  • Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale" or "Non-Refundable."
  • Gift cards or store credit.
  • [Customize this section with any specific exclusions, such as software downloads, hygienic products, or perishable goods.]

Return Process

  1. Contact Us: Email us at directhelperstore@gmail.com or fill out the contact form on our website with your order details and reason for return.
  2. Approval: Once your return request is approved, we’ll provide you with a return authorization and instructions.
  3. Ship Your Item: Please send your item to 323B Sengkang East Way. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the status of your refund.
  • Approved refunds will be processed to your original payment method within 15 days.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at directhelperstore@gmail.com. We’ll guide you through the process.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 15 days of delivery with photos of the issue. We’ll promptly arrange for a replacement or refund.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account.
  2. Contact your credit card company or bank—it may take some time before the refund is officially posted.
  3. If you’ve done all this and still haven’t received your refund, please reach out to us at directhelperstore@gmail.com.

Contact Us

If you have any questions about our return policy, please don’t hesitate to reach out to our customer support team at directhelperstore@gmail.com.